Support

We are here to help. If something is broken, missing, or just confusing, write to us and a real person will read it.

Email us

The fastest way to reach us is by email:

[email protected]

Please include your account email and a short description of what happened. If it is about a specific event or message, the event title or the time it happened helps a lot.

Common questions

How do I delete my account?

Inside the app: Profile → Account → Delete account. You will be asked to type "DELETE" to confirm. This removes your profile, your photos, and revokes all sessions.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the App Store app → tap your profile → Subscriptions → Nomafii Premium → Cancel. Deleting the Nomafii app does not cancel your subscription.

How do I report someone?

Tap the "…" menu on a profile or long-press a message and choose Report. Reports go to our moderation team. You can also block a user from the same menu.

How do I change my city?

Nomafii uses your device location to figure out which city you are in. Make sure location permission is enabled. When you arrive in a new city, Nomafii detects it automatically.

I cannot log in.

Try resetting your password from the login screen. If the password reset email does not arrive, check the spam folder and write to us at [email protected].

I have a bug to report.

Please send: the device model (e.g. iPhone 15), the iOS version, the app version, and a short description of what you were doing. Screenshots help.

Response time

We aim to respond within two business days. If your issue involves safety, please mark "SAFETY" in the subject line and we will prioritize it.